It is now possible to chat with us during business hours. In order to serve our customers better and answer their questions, it is a great solution to provide real time answers instead of other methods of communication. Companies have to think about their online website somewhat like a brick and mortar store. When you walk into a store, there are salespeople around to help and guide the customer through the funnel. This doesn’t have to be different once the setting has changed to the online world. Customers will still need assistance, therefore it is recommended to have a live chat feature on your online store.
In your Google Analytics, you can see just how many people have visited your site in a given time period and how many of those have purchased a product or service. It is a good exercise to do an A/B test on a site with a live chat feature and one without. A fairly obvious hypothesis is one where there are no salespeople to help your online customers, they will shop around on your competitors sites if they do not get the assistance they are looking for. It is important to build trust with customers especially if you are a new brand. Once that has been established, and the communication with the customer has gone well, it is more likely they will place an order with you.
Depending on the size of your organization, there are countless solutions out there for businesses who are looking to get live chat on their website. This feature will give you an edge over competition and make your business more competitive.
After our business hours, it is possible to leave your email and a detailed message. A customer service representative will get back to you at their earliest convenience.
Another advantage of having live chat is to get customer comments directly from them and inquire further about their experience. To make sure other customers have an easier time on your site, make the necessary changes whether it is adding content to your site or to change its layout in order to make things more clear. Getting pain points from customers directly is a great asset.